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Why Engaging your Agents is Good for Customer Satisfaction

Much focus has been centered on customer happiness, customer experience, and customer satisfaction. After all, they are the ones who provide us with our profit and revenue. Earlier this year, … Continue reading Why Engaging your Agents is Good for Customer Satisfaction

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Less is More: Why Practicality Attracts Employees

It’s no secret that office spaces are becoming more and more innovative in terms of unconventional designs, additional features, and even spaces for recreation. Inc gives a rundown on the … Continue reading Less is More: Why Practicality Attracts Employees

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Understanding Employee Burnout

As business owners, you are highly involved in almost every aspect of your business. Aside from focusing on your product or service, you also need to be updated on your … Continue reading Understanding Employee Burnout

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How to Handle Underperforming Employees

Running a business is not smooth sailing. As a business owner, you already know that there are always challenges along the way. Whether it’s about finance, sales, marketing, operations, or … Continue reading How to Handle Underperforming Employees

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Apply Customer Service Best Practices to Level Up Employee Engagement

It’s no secret that customer service is a very essential part of a business. Business2Community shares research from Walker that predicts that by the year 2020, customer service will overtake pricing … Continue reading Apply Customer Service Best Practices to Level Up Employee Engagement

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