Why the Best Companies Have Great Employee Experience

December 14, 2018 / GuidesFor Team

The age of technology has brought more attention to customer service and customer experience more than ever. Social media, especially, has given customers an easier way to give both positive and negative feedback. In fact, a blog from Sprinklr mentioned that 80% of consumers now use social media to engage with brands. As a result, companies from all over the world have started to invest more in creating better consumer experiences. However, there is one internal aspect that is often overlooked, which actually contributes to great customer experiences too! Surprisingly, it’s employee engagement and this short article from CustomerThink will tell you why. – Regina Ongkiko

Read the source article at CustomerThink

Posted In: Research