Why Engaging your Agents is Good for Customer Satisfaction

December 14, 2018 / GuidesFor Team

Much focus has been centered on customer happiness, customer experience, and customer satisfaction. After all, they are the ones who provide us with our profit and revenue. Earlier this year, an article in Forbes talked about how poor customer service can cost businesses up to more than $75 billion in a year. This just goes to show that as business owners, the feedback of the customers must be treated with utmost importance. But did you know that the level of engagement customer service support agents have with the company they work for is also related to customer happiness? Read this article from No Jitter to know more. – Regina Ongkiko

Read the source article at No Jitter

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