How Employees Can Help in Leveling Up your Customer Experience

December 14, 2018 / GuidesFor Team

“The customer is always right.” It’s one of those phrases uttered over and over again in the sales and business world. That is why businesses continuously invest in making their customer service even better–especially with the onslaught of technology and how it has made it easier for customers to ask for immediate responses. In the quest for increased customer loyalty and retention, Gartner predicts that by the year 2019, more than half of organizations will increase their investments to improve their customer experiences. However, Forbes published an article that mentions how customer satisfaction can be achieved by focusing on the internal aspect of your organization–specifically employee engagement. Confused? Read this article from CustomerThink. – Regina Ongkiko

Read the source article at CustomerThink

Posted In: Research