Apply Customer Service Best Practices to Level Up Employee Engagement

December 14, 2018 / GuidesFor Team

It’s no secret that customer service is a very essential part of a business. Business2Community shares research from Walker that predicts that by the year 2020, customer service will overtake pricing and product and become the main differentiator for businesses. As early as now, many businesses are already starting to invest in customer service innovations. However, did you know that the best practices in customer service can also be applied to other parts of your business? Specifically in employee engagement. As a Forbes article shared, employee engagement affects customer service positively. How about the other way around? Check out this article from Capterra. – Regina Ongkiko

 

 

Read the source article at blog.capterra.com

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