More Customers Come With Engaged Employees

September 1, 2018 / GuidesFor Team

Customer retention is a big aspect of businesses and enterprises. The customers serve as the main avenue of companies to make profit and that’s why ensuring high retention rates are a must. The good thing is, engaged employees are not only able to increase the production of companies, they are also able to increase customer retention rates as well. Colloquy notes that companies with highly engaged employees are able to have an 18% increase in customer retention. This is a must for service providers and retailers. It basically means that customer engagement has more benefits than initially thought. -Carla Grace Mesina

Read the source article at Employee Benefit Adviser

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