The Thin Line Between Employee Engagement and Customer Experience and What Companies Can Do About It

February 8, 2018 / GuidesFor Team

Customer satisfaction is considered to be one of the backbones of a company’s success. However, the ownership of which department owns employee engagement is creating issues in companies. Employee engagement used to be under solely the HR, but with CX in the frontline, employee engagement is critically a part of CX.

Companies should stop in delineating which department owns what. This issue can be overcome if there is a partnership between the two departments in the first place. This article emphasizes that HR should team up with the CX so that the people they hire know that customer experience is a significant determinant in the success of the organization. This way, both departments will meet both ways in order to reach the ultimate goal of the company. ~~Lornajane Altura

Read the source article at CustomerThink

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