September 4, 2017 / GuidesFor Team
As Forbes points out, customer engagement which is vital to business success starts with employee engagement. Customers return because of exemplary service, and exemplary service is possible only when employees perform consistently. Performance is then tied with employee engagement. The following article expounds on this to show how customer experience is linked with employee engagement. This is a principle on which employee engagement solutions are built on, as they measure talent motivation with their performance, which in turn leads to greater customer satisfaction. Read on for more. – Cora Llamas.
Posted In: Research